Return & Refund Policy

Your Satisfaction Comes First

At Delyvian™, we want you to feel confident every time you shop with us. If your order does not meet your expectations, our Return & Refund Policy explains the process for requesting returns, replacements, and refunds.

We are committed to providing a smooth and fair solution whenever you need support.

1. Return Window & Requirements

We offer a 30-day return period starting from the date your order is delivered.

To qualify for a return, items must meet the following conditions:

✔ The product must be returned in its original condition
✔ The item must be unused and free from damage caused after delivery
✔ All original packaging and included accessories should be provided
✔ Proof of purchase or order information is required

Returns that do not meet these requirements may not be accepted.

2. How to Request a Return

To begin a return request, please contact our customer support team:

📧 Email: service@delyvian.com

Please include:

✔ Order number
✔ Product details
✔ Reason for requesting a return
✔ Photos or additional information if needed

Once your request has been reviewed and approved, we will provide further instructions regarding the return process.

Important:
Please do not send items back before receiving return approval. Unauthorized returns may not be processed.

3. Damaged, Defective, or Incorrect Orders

We recommend checking your package as soon as it arrives.

If your item arrives damaged, has a manufacturing issue, or you received the wrong product, please contact us promptly.

Our team will review the situation and provide an appropriate solution, such as a replacement or other available resolution.

4. Items That Cannot Be Returned

Certain products or situations may not qualify for returns, including:

❌ Products damaged due to improper use or handling
❌ Items returned without original packaging or required information
❌ Personalized or specially customized products
❌ Clearance or final sale items
❌ Gift cards or promotional credits

If you are unsure whether your purchase qualifies, please contact us before submitting a return request.

5. Product Exchanges

If you would like to exchange an item for another product, the recommended process is:

Request a return for the original item
Complete the return process after approval
Place a new order for the replacement product

This helps ensure faster processing and availability of your preferred item.

6. Refund Process

After your returned item is received and inspected, we will send you an update regarding your refund status.

If your refund is approved:

✔ The refund will be issued to your original payment method
✔ Processing time may take up to 10 business days
✔ Your bank or payment provider may require additional time before the funds appear in your account

If you have not received your refund after the expected processing period, please contact us for further assistance.

7. Return Shipping Information

Please contact Delyvian™ before sending any return package.

Our team will provide the necessary return instructions and confirm the appropriate return method.

📧 Return Support:
service@delyvian.com

8. Customer Support

We are here to make your shopping experience as smooth as possible.

If you have questions about returns, refunds, replacements, or your order status, please reach out to our support team.